I received a lesson in patience and kindness yesterday.

Having a craving for chicken nuggets, I pulled into the drive-thru line at our local McDonalds. I was only the 3rd car in line, but I quickly noticed no one was moving. I must have sat still for a good five minutes. Finally, the lead car drove forward (or left). The car in front of me pulled up to order. Again, we waited another five minutes. Given my lack of patience for such unacceptable delays, I would usually pull out and leave, but the second ordering lane was packed and blocked any hope of an early exit. I was stuck. 

My impatience was growing.  As I contemplated what I might say when I finally did speak with someone, I told myself, “This wouldn’t happen at Chick-fil-A.”  At last, the car ahead moved forward, and I pulled up to order. I was met with silence. 

After a minute, I spoke up. “Hello?” 

Finally, a voice came on and took my order. Pulling forward, I stopped at the first window to pay for my hopefully worth-the-wait nuggets. Behind the window was a young teenage girl. I could easily see the frustration on her face. 

Trying not to sound critical, I said, “Things are a little slow today.” 

She nodded and confessed, “We are so understaffed today, and people are so rude.”  

Not wanting to add insult to her already chaotic day, I said, “But you are the one who came to work, right?”  

Her tone softened. “Exactly!” was her response.  

After getting my change, I made eye contact with her one more time and said, “Well, I appreciate that you are here; thank you!”  

I finally saw a smile cross her face. She mouthed a silent ‘Thank you.”

Folks, many businesses are suffering from staff shortages these days. Let’s not blame the ones who actually show up for work. I may still leave before ordering if delays are too long, but there’s no need to be rude or insulting to those who have no control over the situation, AND actually did show up to work.

Small acts of kindness and a little dab of patience go a long way in helping the struggling and overworked staff get through their day.

Remember, people will never forget how you make them feel.